frequently asked Questions

What are the shipping times for your products?
Our average delivery times are 3 to 10 working days.
Do you ship all over the world?
Yes, absolutely. Delivery is available worldwide.

Do you provide product tracking information?
Yes, once the order has been shipped you will receive an email with your tracking number.

How to return a package?
If the item you received does not suit you and you wish to return it to us, please contact us at the following address help@intims.fr by telling us your order number, we will tell you how to return your purchase. The return costs are your responsibility.

Is my payment secure?
Absolutely, we use the 3D secure system which guarantees you a completely secure purchase.

I have other questions, how can I contact you?
If you have not found the answer to your question, you can send us an email at help@intims.fr, our advisors will be happy to answer you from Monday to Friday within 24 hours.